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*The categories for complaints against a business are:

Code Description
Resolved Complaint Resolved (The business's settlement offer or explanation was accepted by the consumer.)
Unresolved Complaint Unresolved (The business's settlement offer or explanation was not accepted by the consumer, or the business failed to make any settlement offer or explanation.)
Open Open complaint (OAG is investigating, and attempting to resolve, the complaint.)
Legal Action Legal Action (OAG has made a determination that there are reasonable grounds to believe a violation of law has occurred and has either commenced a legal action or referred the matter to another agency for enforcement.)