How Do I Resolve a Consumer Problem?

This section will walk you through the steps to becoming your own consumer advocate. It will also point you to places that can assist you along the way.

• What to say to the business
• Put it in writing (here's a form letter)
• Mediation (coming to an agreement without suing)
• I want to go to court (or talk to a lawyer)

It's a good idea to tell a government agency as well. Agencies need a heads-up from you to find out when problems are developing that they should look into. You may help to prevent someone else from becoming a victim.

• Complain to the Office of the Corporation Counsel
• DC Agencies and Organizations
• Selected Maryland and Virginia Consumer Agencies
• Federal Agencies and Nonprofit Organizations