If you have been unable to resolve your complaint with the business directly, or through mediation, you may want to take your complaint to the next step. Many people who cannot afford a lawyer use small claims court.

The following organizations can provide advice, referrals to attorneys, or representation for low-income DC residents:

• Consumer Lawyer Referrals
• Lawyer Referral Service
• Legal Advice Clinics
• Legal Service Providers for the Public
• Legal Services for Low-income DC Residents
• Legal Services for the Elderly